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Vacancy Announcement No: UPU/20/Intern/ISHIP/297
Title: Helpdesk (assistance and support for International Bureau users)
Grade: Intern
Type of contract: Internship
Duration: two months
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Publication Date:
18 November 2020
Application Deadline:
23 November 2020
Vacancy Filled
Organizational Unit:
Postal Technology Centre (PTC)
Duty Station:
Bern Switzerland
Scheduled date for taking up appointment: 11 January 2020
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Organizational Context:
The Universal Postal Union (UPU), a specialized agency of the United Nations and the principal forum for cooperation between postal sector stakeholders, establishes the rules for international mail exchanges. It has 192 member countries and has its headquarters in Berne, Switzerland.
Its primary objective is to encourage the provision of a quality postal service that is accessible to all, and its core mission is to develop social, cultural and commercial communication between peoples.
The UPU comprises several bodies, including the Postal Operations Council (POC), made up of representa-tives from 41 member countries, which considers operational and technical matters of interest to the postal service. It promotes the introduction of new postal products. It also establishes standards for the various technological, operational or other processes and procedures for their implementation.
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Main duties:
Under the supervision of the mentor, the Postal Technology Centre Directorate manager responsible for International Bureau (IB) applications and support, the trainee will participate in user assistance and help carry out support operations on IT systems.
In the context of first-level interventions, participate in the following activities in order to make use of the technical knowledge required for the traineeship (2):
- Help and advise internal and external users of the International Bureau IT system
- Take receipt of, categorize and prioritize incoming service requests and IT incidents reported by users via the ticketing system
- Forward requests to the appropriate service group in line with the established service levels and com-mitments (SLA)
- Track, and regularly update users on, the progress of their requests through to resolution
- Inform users of major incidents or planned service interruptions
- Report on needs and incidents to the IB applications and support manager
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QUALIFICATION AND SKILLS REQUIRED |
Education:
- Final year of vocational school/college, studies relating to computer networks and communication systems |
Experience:
No previous experience is required. |
Technical knowledge:
Educational or theoretical knowledge:
- Architecture of a computer:
PC assembly
Peripherals: technologies, interfaces, etc.
"Client" and "server" operating systems:
- Windows 10 Professional, Linux Debian, Linux Ubuntu
- Installation, commands, configurations, parameter setting
- Local networks:
Protocols : Ethernet, TCP/IP, ARP, DNS, DHCP, etc.
"Copper" cabling: characteristics, cabling rules, categories, connections, patching, certification
Interconnection devices: switches, routers, Wi-Fi, etc.
Switch configuration: HP, Cisco
- Installation and administration of Windows 2012 servers: Configuration, NTFS and inherited permissions, sharing permissions, local/global groups, roaming/mandatory profiles, logon scripts, GPO security policies, trust relationships
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Skills and abilities / competencies:
Excellent communication and interpersonal skills
Adaptability
Customer Service Orientation
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Language skills:
Very good knowledge of spoken and written French or English
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| The conditions of service are governed by the Staff Regulations and Rules of the International Bureau of the Universal Postal Union.
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Please note that all candidates must complete an on-line application form.
All applications must be received by the closing date as stated in the vacancy announcement.
Only candidates under serious consideration will be contacted. |
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Applications from women and member states are particularly encouraged.
The UPU promotes diversity and work-life balance. |
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| For further instructions regarding the online application process, please visit the UPU internet page at: https://upu.int/en/Universal-Postal-Union/Careers |
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Vacancy Filled |
This vacancy is shown for viewing only. It is not currently open for applications
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The UPU has a smoke-free environment
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