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Vacancy Announcement No: UPU/17/G5/FT-NC/173
Title: Business Development and Partnership Assistant (60% non-core extra budgetary)
Grade: G5
Type of contract: Fixed-term (Non-Core) Appointment
Duration: One year
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Publication Date:
11 April 2017
Application Deadline:
9 May 2017
Vacancy declared unsuccessful
Organizational Unit:
Postal Operations Directorate (DOP )
Addressing Solutions (ASO) - Products and Services
Duty Station:
Bern Switzerland
Scheduled date for taking up appointment: As soon as possible
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Organizational Context:
Please note that this is a locally-recruited position, restricted to Swiss nationals and/or legal residents of Switzerland.
With its 192 member countries, the Universal Postal Union (UPU), a specialized agency of the United Nations, is the primary forum for cooperation between postal sector players. It helps to ensure a truly universal network of up-to-date products and services.
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Main duties:
Under the supervision of the of the Business Development and Partnerships Expert, the job holder:
- maintains first level client support
- manages pre-sales activities (contract proposals/pricing)
- maintains Customer Relationships Information (CRM System) and assist the ASO Unit to organize regular publications
- prepares and follows up invoicing activities
- assists managers in various marketing and administrative activities.
1. First level client support (Customers, Prospects, IB Directorates, Member Countries and General Public),
- Respond to standard incoming questions on pricing rules and policies, available databases, terms of licence agreements, etc.;
- Manage first answers on ASO products;
- Manage in and out coming correspondences or emails from general public.
2. Pre-sales activities
- Provide standard pricing templates, commercial documents on partnership agreements to potential new customers;
- Draft standard or customized commercial proposals and contracts for signature according to expressed need, information collected on the requesting company, policies and instructions;
- Ensure good reception and monitor first level follow-up.
3. Invoicing
- Prepare and issue invoices, check settlements, follow up outstanding payments, send reminders, establish credit notes;
- Act as ASO focal point to DFI and its accountants: Gather and format necessary information requested by DFI on other invoicing issues, respond to accounting questions from DFI.
4. Customer Relationship Information Management (CRM)
4.1. Quarterly Products deliveries and dispatch
- Liaise with the ASO IT colleagues on the regular updates to be sent customers
- Prepare and monitor delivery to subscribers following contractual agreements
4.2. On-demand publications
- Check the information concerning the update and maintenance of the unit's Website and ensure their publication. Publish on request promotional and informational content.
4.3. Customers' Administration
- Maintain key information on all customers (addresses, focal points, key figures, etc.), on existing customers' and member countries' databases (history business tracking), checking consistency of information;
- On request:
Assist expert in identification of sources of information according to yearly business development plan (collect, verify, format/structure source addressing data according specific criteria).
5. Marketing and administrative activities:
5.1. Business Development
- Assist in the selection, preparation and participation of the Unit in professional exhibitions and forums;
- Assist the Unit in the analysis of info collected during professional exhibitions in order to extract useful key information for future technical development, marketing and sales activities;
- Assist the Unit in commercial contacts once professional exhibitions are over in terms of follow-ups, responses to business queries.
5.2. Administration
- Make proposals in the development and implementation of internal ASO procedures;
- Assist in the coordination of the ASO liaison with other UPU groups and the preparation of meetings.
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QUALIFICATION AND SKILLS REQUIRED |
Education:
Achieved secondary education or vocational training (Swiss CFC or similar) with commercial/sales or other related training essential. |
Experience:
At least 4 years of experience in administrative or sales or marketing or business activities |
Technical knowledge:
- Knowledge of sales and traditional administration tasks
- Knowledge of marketing related techniques
- Knowledge of customer relations management
- Knowledge of addressing and post code systems, of geographical information systems would be an asset
- Office tools - Advanced Skills in Word, Power Point and Excel
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Skills and abilities / competencies:
- Business-oriented and flexible
- Ability to concentrate on and analyse large scales of data
- Ability to be rigorous in working with details
- Ability to understand technical problems and to communicate with all stakeholders
- Strong interest in administrative/geographical related information
- Good communication skills both oral and written to sustain cooperation with member countries and customers
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Language skills:
French is the official language of the UPU. English and French are the working languages of the UPU International Bureau. For this post, proficiency in English or French is required. Knowledge of the other language would be an advantage. Training will be mandatory in order to acquire the required level of the second language in a reasonable time frame.
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Additional Information:
Candidates must ensure that they provide relevant contact details so that they can be contacted at any time, to prevent them from being excluded from the selection process.
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Annual salary:
(Net of tax)
44,325.60 CHF
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| The conditions of service are governed by the Staff Regulations and Rules of the International Bureau of the Universal Postal Union.
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Please note that all candidates must complete an on-line application form.
All applications must be received by the closing date as stated in the vacancy announcement.
Only candidates under serious consideration will be contacted. |
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Applications from women and member states are particularly encouraged.
The UPU promotes diversity and work-life balance. |
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| For further instructions regarding the online application process, please visit the UPU internet page at: https://upu.int/en/Universal-Postal-Union/Careers |
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Vacancy declared unsuccessful |
This vacancy is shown for viewing only. It is not currently open for applications
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The UPU has a smoke-free environment
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